Frequently Asked Questions

Our legal obligations and policies do not allow us to assist everyone, as a general guide we try to assist those that are over 21 years of age, hold a P2 drivers licence or above and earning at least $800 per week.

If your income is exclusively from Centrelink, we may not be able to assist you due to Government Regulations. If you would like to discuss this further, please contact us.

No. We will consider each application based on affordability and our internal policies.

No. All CarCoop contracts are paid in advance, this means that it is extremely important that you pay for your vehicle on time as per your payment schedule. Failure to pay on time may result in cancellation of contract.

Currently, our vehicles range in price from $199 per week to $299 per week.

Yes, you can select your vehicle from our fleet depending on your ability to pay for the vehicle. We aim to provide our clients with a range of vehicles and pricing and our fleet is changing daily.

Your weekly payments include:

• Registration
• CTP Insurance
• Comprehensive Insurance
• 1 Year of Scheduled Servicing
• Roadside Assistance

If your payments are made on time and the final inspection and hand-over are complete, you can own your car in just 2 years.

Yes, if your circumstances change and you would like to own your car sooner you can pay-out your rental contract and incur no penalties.

The pay-on-time bonus is issued after 6 months of successful on-time payments. It is a reward for awesome clients and comes in the form of a variety of gift vouchers or cash deposits.

The application itself should take approximately 30 minutes; it may then take the team 3 days to process your application to finality. We know it’s important to get you into a car as soon as we can, we will aim to complete the entire process within 1 week.

We will need you to provide 100 points of identification, 2 payslips, 90 days of bank statements and any Centrelink statements.

We look at your earnings, your expenses and your existing debt. This allows us to thoroughly assess your capacity to pay for the vehicle.

If your application is successfully approved, we will make an appointment for you to visit the CarCoop Client Lounge. These appointments generally take 1 hour, they allow us time to review and sign the contract, create a client file, have a cup of tea and go over your vehicle. Our staff want to make sure you have a full understanding of the process and the vehicle so that you leave confident and happy.

Unfortunately, we do not allow our cars to be used for rideshare or any similar purpose. We also have an allowed number of KMs that one can use within the contract term, and any KM exceeded will be charged accordingly.

Your vehicle can be driven by anyone over the age of 21 if they have a P2 licence or above.

Our aim is to provide you with superb customer service and a car that you love. If you tell your friends and family about us and they also sign up for a car you will receive a CarCoop Referral Bonus of $150. You can use this Referral Bonus as a credit at the end of your Rental Agreement, this will save you time and money allowing you to own your car sooner. The referred customer must successfully collect a vehicle and remain in it for a minimum of 3 months to qualify.

You have a full 90 Day Warranty on your vehicle so please contact us as soon as any problem arises. We want to help you wherever we can, so please communicate with us regularly.

Please download our CarCoop Emergency Assist app available in the  App Store and Google Play:

An allowance of 60,000KMs is allocated within the two years contractual period and 120,000 KMs for four years. If or when you exceed this allocation you will be charged at 17cents per Km.